Evodesire wrote
Sadly, PAL's image has really gone down the drain based on passenger feedback and retention. United is winning in the SFO-MNL route. And if Delta will be mounting LAX-MNL, that will be another big blow to PAL. Apparently, they are just banking on the arrival of their A350-1000s which is 2025, so that means they will be hounded by cancellations due to lack of planes and a bad image due to passengers feeling they are getting ripped-off by expensive fares just to ride old planes.
Another is many paid PAL for a straight flight, only to learn that there is another stopover in ICN. Thats another issue.
Now, what I am afraid of by the time they get their A350-1000s, their whole name and branding is totally tarnished.
Yes, we do understand the technicalities of whats going on, but passengers dont. All they care is they get what they pay for. And now, even those Filipinos who were loyal to PAL have turned their backs.
And guess what, they are not taking the competition from United seriously. Maybe now, they are not getting much hammered but soon, they will. For these former loyal customers of PAL, they are an airline they can no longer be proud of.
They really now have a huge problem.
It is called false pride and arrogance, and a totally erroneous foresight. layman's term "reactive" to a fault.
Even if they get their new planes, taking into consideration their displaced frugality - I am quite unsure on the hard products and not to mention the 10 abreast A35K.
Profit and Revenue are a given bottomline but continued patronage and trust in the product is what produces the previous two factors.