Passenger Rights

Posted by Arianespace on
URL: http://philippine-aviation-forum.259.s1.nabble.com/Airlines-in-the-Philippines-tp2p433.html

swahi wrote

Regarding passengers' rights, i have a relative whose pal flight just got diverted to clark due to bad weather at naia. They are still waiting at clark for the go signal to fly back to manila. I dont see in the list on the very first post what their rights are in this case. So far, they have water. Are they entitled to food as well?

For all intents and purposes, diversionary flights caused by weather disturbances is still considered continuation flight so basically passenger is entitled to the same amenities as if the airline is still on the air.

If you are however on board no frills airline expect them without. Food compliment will be available when you are stranded for 5 hours on the ground. Everything else is goodwill. As to compensation issues, not the fault of airlines. So if you took travel insurance they will probably pay for that inconvenience. That really is what travel insurance is there for. To cover untoward inconvenience you may suffer out of extraordinary flights.